WARRANTY POLICY

As a general rule, Pearls Store does not provide product warranties, as these are issued by the manufacturers or brands. However, our Customer Service team is happy to assist you in navigating the warranty claim process with the relevant company or warranty provider.

How do I know if my product has a warranty?

Different products come with varying warranty policies. To verify the warranty type for a specific item, please follow these steps.

• On the product page, you can find warranty details listed under the product description.
• If the product includes warranty coverage, this section will specify the warranty duration and the terms of coverage.

How can I claim warranty?

Warranty claims depend on the coverage provided for the item you purchased. If the product includes a brand warranty, a warranty card will be included in the packaging. To initiate a warranty claim, please follow these steps:

If your product arrives non-functional or damaged, please contact the  helpline at +92 370 364 0370 within one day of delivery to request an exchange or return.

If your product develops a fault after the initial seven days of delivery but is still within the warranty period, you can call our helpline and provide the following details from your receipt and warranty card to initiate a warranty claim:

Order Number
Order Date
Item Details
Warranty Period (as stated on the warranty card)
Nature of the fault

To claim the warranty directly from the brand, please reach out to the authorized service center using the contact details on the warranty card.

Note: We strongly recommend keeping your invoice and warranty card together to simplify the warranty claim process.

Introduction

At Pearls Store, we stand behind the quality of our products and ensure they meet the highest standards for freshness, safety, and packaging. As a wholesaler of sugar, flour, rice, and cooking oil, our products are consumable goods and do not come with a traditional long-term warranty. However, we offer a Freshness & Quality Guarantee to ensure customer satisfaction. 

This policy outlines our commitments and the conditions under which replacements or refunds may be provided.

Warranty Coverage (Freshness & Quality Guarantee)

While consumable goods do not typically have a standard warranty, we provide the following guarantees: 

Freshness Guarantee

We guarantee that all products will be delivered within their shelf life and in fresh condition. If you receive a product that is expired or spoiled at the time of delivery, we will replace it free of charge.

Packaging Integrity Guarantee

All products are packaged securely to prevent damage or leakage. If you receive a product with damaged, leaking, or tampered packaging, you may request a replacement or refund. 

Correct Product Assurance

If you receive the wrong product, we will arrange a free replacement or issue a refund.

Warranty Exclusions

Our warranty does not cover the following situations: 

Change of Mind:

If the customer no longer wants the product. 

Improper Storage After Delivery:

Any damage caused due to incorrect storage conditions (e.g., exposure to moisture, pests, or extreme temperatures). 

Partial Use of the Product:

If a portion of the product has already been used or consumed. 

Delayed Claims:

Any complaints made after the claim window has expired. 

Tampering After Delivery:

If the product has been repackaged, relabeled, or altered in any way after delivery.

Warranty Claim Process

If your order qualifies under our warranty terms, follow these steps to file a claim: 

Contact Us

Call +92 370 364 0370

Provide your order number and a brief description of the issue. 

Submit Proof

Attach clear photos or videos of the damaged, expired, or incorrect product.

Include packaging photos to verify tampering or leakage (if applicable). 

Claim Review & Approval

Our team will review the claim within 48 hours.

If approved, we will proceed with the replacement, refund, or store credit.

Resolution Options

If your claim is approved, we will offer one of the following solutions: